LifeBridge MedTech Pvt Ltd ("LifeBridge MedTech", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By accessing or using our platforms, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, information collected automatically, and information from third-party sources.
- Personal Information: Name, email address, phone number, hospital or organization name, designation, and billing address provided via contact forms, quote requests, or direct communication.
- Technical Information: IP address, browser type, operating system, device information, and access timestamps collected automatically when you visit our website.
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and interaction with website features.
- Transaction Data: Order details, purchase history, payment confirmations, and delivery information for processed orders.
- Communication Data: Records of correspondence, support tickets, feedback, and survey responses.
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Service Delivery: Processing orders, delivering products, installing equipment, and providing after-sales support and maintenance.
- Communication: Responding to inquiries, sending quotations, order confirmations, shipping updates, and service notifications.
- Account Management: Managing customer accounts, maintaining purchase records, and processing warranty claims.
- Improvement: Analyzing website usage to improve user experience, product offerings, and service quality.
- Marketing: Sending promotional materials, newsletters, and updates about new products or services — only with your consent.
- Legal Compliance: Fulfilling regulatory obligations, including CDSCO, BIS, and NABH documentation requirements.
- Security: Detecting and preventing fraud, unauthorized access, and other security incidents.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior.
- Essential Cookies: Required for the website to function properly (e.g., navigation, form submissions, security tokens).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, internal traffic analysis).
- Functional Cookies: Remember your preferences and settings to provide a personalized experience.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance — only with consent.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share data only under the following circumstances:
- Service Providers: Trusted third-party vendors who assist with payment processing, shipping, IT infrastructure, customer support, and analytics — bound by confidentiality agreements.
- Regulatory Authorities: Government bodies, courts, or law enforcement when required by applicable law, court order, or regulatory directive (e.g., CDSCO, BIS, tax authorities).
- Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the business transaction, subject to continued privacy protections.
- With Consent: Any other sharing of personal data will occur only with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Encryption: SSL/TLS encryption for data transmission over the internet.
- Access Controls: Role-based access restrictions to ensure only authorized personnel handle personal data.
- Secure Storage: Data stored on secured servers with firewall protection and regular security audits.
- Incident Response: Defined protocols for detecting, reporting, and mitigating data breaches in accordance with Indian law.
Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal data.
- Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
- Right to Object: Object to processing for direct marketing purposes.
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
- Right to Grievance: Lodge a complaint with the relevant authority if you believe your data rights have been violated.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active Accounts: For the duration of your business relationship with us.
- Legal Obligations: As required by tax, corporate, and regulatory laws (typically 7–8 years under Indian law).
- Warranty & Support: For the duration of product warranty and applicable service agreements.
- Dispute Resolution: As long as necessary to resolve disputes or enforce agreements.
Once the retention period expires, your data will be securely deleted or anonymized in accordance with our data destruction policies.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated effective date.
Contact / Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Mumbai – 400059, Maharashtra